Key Account Manager

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Job Description
    The position will train with Sr Key Account Manager and Sr Account Executives within the Client Relations group of NCP Solutions; a team charged with fostering and extending relationships with selected clients. The Key Account Manager (KAM) will work to expand the Company’s business relationship with current small tier key accounts and train with Sr KAMs with larger strategic clients to identify new business opportunities in conjunction with Sales and Marketing. The KAM will assist conversions of customers, plan and participate in client reviews, and contribute to Company projects and initiatives. The KAM has the primary responsibility to penetrate assigned clients for products by developing and executing strategic account plans resulting in expected revenues in accordance with assigned objectives. Along with the Sr Account Executive, the KAM will make periodic visits to assigned accounts and make regular contact via telephone and email to ensure clients have a sound understanding of products and services available to them. Individuals in this role will be responsible for planning, forecasting, prospecting, negotiating, maintaining and closing sales of additional business to assigned clients. Effective intelligence and information gathering will be essential.
Qualifications
    · Assist Sr KAMs and SAEs when prepping for client meetings, QBR documentation and other tasks · Establish and maintain excellent rapport with key decision-makers and influencers at assigned clients · Make account calls in sufficient quantity to maintain existing revenues and generate incremental new sales · Lead generation and identification of new client contacts for company products and services · Identify key client business challenges and present corresponding solutions to address client needs · Successful sales of additional products and services by penetrating clients across functional boundaries · Provide customer feedback for internal new product development and modification · Support the Company’s position within the assigned client base and future customers · Ability to communicate information with clients, both positive and negative · Attendance and participation in designated trade shows, vendor conferences and other professional events · Monitoring of assigned client contracts, facilitation of contract renewals and amendments · Assist with client problem resolution and escalation to senior management as appropriate · Clear, comprehensive and timely communication of client strategies through meetings and internal correspondence · Maintain complete and accurate records of client interactions and requirements using best available methods · Accurate and timely preparation of reports including industry information, research, competitor information as required · Other duties as assigned by the direct supervisor or senior management.
Experience & Knowledge
    Minimum five years professional experience in marketing or related areas, BS/BA degree strongly preferred with additional education, certification, and degree(s) highly desirable. Preference to experience within financial, print/mail, direct mail/direct marketing, or consumer-oriented establishment. Must be a self-starter, technically literate with exceptional communication skills and strong leadership qualities with the ability to work under pressure in a rapidly changing business environment.
Education
    BS/BA preferred
Profile
   Location: Birmingham, AL
   Date Posted: 03.01.2020
   Contact Name: Gretchen Travis
   Contact Email: gretchen@faceforwardstaffing.com
   Contact Phone: 205-202-5692

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