Technical Customer Support |
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Job Description
The successful candidate will be able to demonstrate high levels of customer service, successful computer/hardware troubleshooting and resolution, and project coordination. They will have a professional demeanor, communicate well with others and handle rapidly changing priorities with patience and flexibility in a fast-paced environment. The successful candidate will be able to solve and prevent problems, and escalate when needed. They must develop and manage strong relationships and effectively collaborate with all levels of employees from developers to senior level executives.
Salary range $30-35K BOE, plus company paid insurance and profit sharing. This position is a hybrid role. 3 days in-house and 2 days remote. Located in the Hoover/Helena area.
Per the hiring manager:
Think about the person you want picking up the phone and walking you through a software issue you're having at your office. And when they finish helping you out, they will document the bug/issue and be able to follow up with developers on how to recreate the problem. After the development team has pushed a fix, they can test and validate the issue has been resolved, update internal documentation about the resolution and follow-up with the end-user to let them know the issue they previously reported has been handled. This is primarily a customer-service position but would be a great first-step for anyone wanting to get into a PM (or maybe even sales) role in a growing software company.
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Qualifications
Extroverted
Calming
Engaging
Easy to Talk to
Punctual
Responsible
Excellent written/verbal communication skills
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Experience & Knowledge
At least 1-2 years in an IT customer service role.
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Education
Degree preferred but not required
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| Profile |
| Location: |
Birmingham, AL |
| Date Posted:
| 02.07.2024 |
| Contact Name: |
Gretchen Travis |
| Contact Email: |
gretchen@faceforwardstaffing.com |
| Contact Phone: |
205-202-5692 |
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If you are interested in applying for this position, please complete the form below and don't forget to include your resume. One of our talent scouts will review your qualifications
and will be in contact with you quickly. Even if this job doesn't work out, we will do our best to find your next gig. By the way, fields marked with a * are required.
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Gardendale, AL | 35071
205.202.5692
